Shipping policy
Thank you for choosing Luxe We are dedicated to ensuring your shopping experience is as seamless and enjoyable as possible. Below is everything you need to know about our shipping process:
Order Processing
- Processing Time: Orders are processed within 1-2 business days. You will receive an email confirmation once your order has been shipped.
- Peak Periods: During high-demand periods, such as sales or holidays, processing times may be slightly extended. We appreciate your patience and understanding during these times.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. Use this tracking number to monitor the progress of your delivery.
Delivery Issues
- Delayed or Lost Packages: If your order does not arrive within the expected timeframe or if you suspect it may be lost, please contact us at [Your Contact Email/Phone Number]. Our customer service team will assist you in resolving the issue.
- Incorrect Address: Please double-check your shipping address at checkout. Luxe Sunglasses is not responsible for delays or non-delivery resulting from incorrect address information provided by the customer.
Returns & Exchanges
For information on returns and exchanges, please refer to our [Return Policy]. All returned items must be in their original condition and packaging to qualify for a refund or exchange.
Customer Support
For any shipping-related inquiries or concerns, do not hesitate to reach out to our customer service team at [Your Contact Email/Phone Number]. We are here to assist you and ensure your satisfaction.
Thank you for shopping with Luxe Sunglasses. We look forward to serving you!
Warm Regards,
The Luxe Team